Refund Policy

This Refund Policy describes TapRSVP's standard refund rules and review processes. It does not limit any refund, cancellation, chargeback, or other consumer right or remedy that cannot lawfully be excluded.

Basic event fee

A paid Basic event is within TapRSVP's standard customer-requested refund policy only when, at the time of review:

1. fewer than 24 elapsed hours have passed since the event was created; and
2. the event has zero guest records.

Any guest record, whether submitted through the public RSVP page or added by the host, makes the Basic event outside the standard refund rule.

TapRSVP may still approve an exception for a duplicate or incorrect charge, confirmed TapRSVP failure, or another verified payment or TapRSVP service error.

Printable Digital Invitation

Under TapRSVP's standard refund policy, ordinary customer-requested refunds for the Printable Digital Invitation are normally unavailable because a downloaded or printed digital product cannot reliably be recalled.

TapRSVP may still approve an exception for a duplicate or incorrect charge, confirmed TapRSVP failure, or another verified payment or TapRSVP service error.

RSVP Summary

Under TapRSVP's standard refund policy, RSVP Summary is non-refundable once it has been used, except for a duplicate or incorrect charge or a confirmed TapRSVP failure. For this policy, RSVP Summary is used once the report is downloaded or its delivery email is successfully sent.

If RSVP Summary is purchased after an event has been cancelled, the applicable non-refundable condition is shown before checkout.

Other refund requests for RSVP Summary are reviewed through TapRSVP Support under the applicable product-specific terms and circumstances.

Attendee Care

Other refund requests for Attendee Care and its optional capacity upgrade are reviewed through TapRSVP Support under the applicable product-specific terms and circumstances.

If a refund would leave a paid capacity upgrade without a usable Attendee Care base entitlement, TapRSVP may need to refund or resolve the dependent upgrade before completing the base refund.

Event cancellation

Host cancellation does not automatically create a refund for the event or its add-ons.

If an add-on is purchased after an event has already been cancelled, that post-cancellation purchase is non-refundable under TapRSVP's standard refund policy except for a duplicate or incorrect charge, a confirmed TapRSVP payment failure, or another verified TapRSVP transaction or service error.

Event suspension

Event suspension does not create an immediate refund.

If an event remains suspended until it is archived, TapRSVP uses the recorded suspension attribution when deciding whether to open lifecycle refund review. A host-attributable suspension does not create this refund-review entitlement. If the suspension is attributable to TapRSVP, or the attribution still requires operator review, otherwise-eligible add-ons may be sent to refund review:

• the Printable Digital Invitation;
• unused Attendee Care;
• an unused 100-recipient capacity upgrade;
• an unused RSVP Summary.

These items require review before a refund is processed. Sending an item to review does not guarantee a refund, especially when suspension attribution is still unresolved. The Basic event fee is not automatically refunded through this event-suspension process.

Enforcement and account restrictions

If an event or account is restricted, suspended, or cancelled because of the host's conduct, event content, misuse, or another issue attributable to the host, that action does not create a refund entitlement.

This does not limit refunds or reversals required by law or approved for a verified TapRSVP payment or service failure.

If a payment completes after an account restriction has already made the new event or add-on ineligible for activation, TapRSVP will reverse that payment rather than activate the unavailable event or add-on.

Refund processing

Approved refunds are processed through Stripe.

The time it takes for a refund to appear can depend on Stripe, the payment method, and the customer's financial institution.

Where a previous refund outcome is still uncertain, TapRSVP may delay another refund against the same payment until the earlier refund is resolved, to avoid duplicate or excessive refunds.

Contact

For refund questions or to request a refund, use our Contact Us page.